Artemis 44-Inch Gray Double Sink Vanity with Quartz Top

Shipping Policy

Thank you for shopping at My Bath Supply! We strive to provide the best possible service for our customers, ensuring that your high-quality items are delivered safely and promptly. Please read through our shipping policy below to understand our shipping process.

Order Processing Time: Once your order is placed, we aim to process it within 0-2 business days (excluding weekends and holidays). Please note that high-ticket items may require additional processing time due to their size, weight, and custom handling.

Shipping Methods & Delivery Times: We partner with top-tier carriers to offer reliable shipping services. Delivery times depend on the destination. You can expect to receive your order within 3-10 days of your purchase.

Please note that all delivery times are estimates, and we cannot guarantee exact delivery dates. Delays may occur due to weather, customs, or other unforeseen circumstances.

Shipping Rates: We have a flat shipping rate of $59.99. This simple pricing ensures you know your shipping cost upfront, providing a hassle-free checkout experience.

We also offer free shipping on orders over $300, depending on the value of your purchase and your shipping destination.

Shipping Locations: We currently ship to the United States. If your country is not listed, please contact our customer service team to confirm if we can fulfill your order.

Order shipped: Once shipped we will send you an email with tracking details. You can track your order status through the carrier’s website or via our customer portal.

Lost or Damaged Items: We take extra precautions to ensure your items are shipped securely. However, in the event that your order is lost or damaged during transit, please contact us within 7 days of receiving your tracking information. We will investigate the issue and resolve it as quickly as possible.

If an item is damaged upon arrival, please provide photos of the damage so we can assist with a replacement or refund.

Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for delays or issues arising from incorrect or incomplete shipping addresses. If you notice an error after placing the order, contact us immediately, and we will do our best to update it before the item is shipped.

Shipping Delays: While we aim to ship your orders promptly, certain factors may cause delays, such as:

High demand periods (e.g., holidays or sales)

Supply chain disruptions

Carrier delays

We will notify you of any significant delays, and we appreciate your patience.

Customer Service: If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us. Our customer service team is available to assist you with tracking information, delays, or any other inquiries at order@mybathsupply.com or (800) 841-4984. 

Thank you for choosing My Bath Supply. We look forward to providing you with a seamless shopping experience and delivering your premium products with care!

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may return most items within 30 days of delivery, subject to the following conditions:

• The item must be in new, unused condition, with all original packaging, tags, and components (such as hardware, instructions, etc.).
• The item has not been installed or assembled.
• The item is not a customized or personalized product.

2. Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

• Custom or Personalized Products: This includes any made-to-order or modified items.
• Items that have been Installed: Once an item has been installed or assembled, it can no longer be returned.
• Final Sale Items: Products marked as “Final Sale” at the time of purchase cannot be returned or refunded.

Please note: Before making a purchase, carefully review product descriptions and details to ensure that the item is exactly what you want.

3. How to Return an Item

To initiate a return, please contact us at [email] or [phone number] within 30 days of receiving your order. When contacting us, please provide:

• Your order number
• The reason for return
• Photos of the item (if applicable), especially if it is damaged or defective

Once your return request is approved, we will issue a Return Authorization (RA) number and provide you with instructions for returning the item.

Important: Returns will not be accepted without a valid RA number.

4. Return Shipping

• Return Shipping Fees: The customer is responsible for the cost of return shipping, except in cases where the item is defective, damaged, or incorrectly shipped.
• Shipping Carrier: We recommend using a trackable shipping service to return your item. For items over $100 in value, please consider purchasing shipping insurance to protect your return during transit.
• Restocking Fee: A 25% restocking fee will be applied. This fee covers the cost of processing and inspecting the return.

5. Refund Process

Once we receive your returned item and confirm that it meets our return criteria, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that the following apply:

• Original shipping costs are non-refundable, unless the item was defective or damaged during shipping.
• Refunds will be processed for the cost of the item, minus any applicable restocking fees or return shipping charges.

6. Damaged or Defective Items

We take extra care in packaging our items to prevent damage during transit. However, if your item arrives damaged or defective, we will work quickly to resolve the issue. To ensure a smooth return process, please follow these steps:

• Inspect your item immediately upon delivery. If there is any visible damage or defect, note the issue with the delivery carrier and contact us within 48 hours of receiving your order.
• Provide clear photos of the damaged or defective item, as well as the packaging, so that we can assess the situation and offer a solution (e.g., a replacement or refund).

In cases of damage or defects, we will cover the return shipping costs and ensure a prompt resolution.

7. Order Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing your order. After 24 hours, cancellations may not be possible as the order may have already been processed or shipped.

8. Warranty Information

Some of our products may come with a manufacturer’s warranty. Please refer to the individual product listing for warranty details. For any warranty-related inquiries, please contact our customer service team, and we will assist you with your claim.

9. Contact Us

If you have any questions or concerns about our return and refund policy, or need assistance with returning an item, our customer service team is here to help. You can reach us at:

• Email: support@mybathsupply.com
• Phone: (800) 841-4984
• We are committed to providing you with excellent service and ensuring you are fully satisfied with your high-end bath furniture purchase.