Skip to content
FREE SHIPPING ON ORDERS OVER $300
FREE SHIPPING ON ORDERS OVER $300
About Us Shipping Policy Return and Refund Policy Contact Us

Payment Policy

Payments Policy

At My Bath Supply, we strive to offer a seamless and secure shopping experience. This Payments Policy outlines the methods of payment we accept, payment processing details, and any related conditions. By using our services and placing an order, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We accept the following methods of payment for all purchases made on our website:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can use PayPal for secure and convenient transactions.
  • Other Payment Methods: Depending on your location and the payment options available, we may also offer additional methods such as Apple Pay, Google Pay, or other region-specific payment systems. These options will be displayed at checkout.

Please note that all payments must be in U.S. dollars or the currency of the country from which you are purchasing.

2. Payment Authorization

When you place an order, you authorize us to charge your chosen payment method for the total purchase amount, including applicable taxes and shipping fees.

  • Authorization Hold: Upon placing your order, we will place an authorization hold on your payment method for the full amount. This ensures that the funds are available for your purchase.
  • Payment Confirmation: Once your payment is processed and confirmed, you will receive an order confirmation email. If your payment fails, we will notify you, and your order will not be processed until the payment issue is resolved.

3. Payment Processing

We use secure, trusted third-party payment processors to handle your payments:

  • Secure Payment Gateways: We work with payment gateways such as [Shopify Payments, Shop Pay, and Paypal] to ensure that your payment details are securely processed.
  • Encryption: All payment transactions are encrypted with SSL (Secure Socket Layer) technology to ensure your personal and payment information is protected from unauthorized access.

While we make every effort to safeguard your data, please note that we do not store your payment card details. All sensitive payment data is securely handled by the payment processors.

4. Order Review and Fraud Prevention

To protect both our customers and ourselves from fraudulent activities, we may perform additional checks on your order before processing it. This may include:

  • Payment Verification: We may request additional documentation, such as proof of address or identification, to verify the authenticity of your payment.
  • Order Review: If there are any concerns regarding your order, such as discrepancies in billing information or a suspected fraudulent transaction, we may contact you for further verification before shipping the items.

If your payment is flagged as fraudulent or suspicious, we reserve the right to cancel the order and notify the appropriate authorities if necessary.

5. Payment for High-Value Orders

As we specialize in high-ticket items, we may require additional verification for orders exceeding [insert amount] to ensure the legitimacy of the transaction. This is particularly common for large-ticket furniture and home goods items. We may reach out to you for:

  • Verification of Payment: We may ask for extra details or documentation to confirm your identity, such as a government-issued ID, proof of billing address, or other verification steps.
  • Security Holds: In some cases, we may place a temporary hold on the order while we confirm payment details, which may delay the shipment of your order.

We appreciate your understanding and cooperation in such cases to prevent fraud.

6. Sales Taxes

Sales tax will be applied to your order where applicable, based on the tax rate in your jurisdiction. The final amount, including taxes, will be calculated at checkout.

  • Tax Exemption: If you are exempt from sales tax (e.g., a tax-exempt organization), you must provide the necessary documentation during checkout for your order to qualify for tax exemption.

7. Currency and Billing Information

All transactions are processed in U.S. Dollars (USD) or the currency based on your shipping location. If you are purchasing from outside the U.S., your bank or payment processor may charge additional conversion fees based on their rates.

  • Billing Information: You must provide accurate billing information (e.g., name, billing address, and payment details) at checkout. Inaccurate or incomplete billing details may result in delays or cancellation of your order.
  • Currency Conversion Fees: If your payment is in a currency other than USD, your financial institution may charge currency conversion fees. These fees are outside of our control, and we recommend confirming these details with your bank or payment provider before completing your purchase.

8. Payment Issues and Disputes

If you encounter any issues with your payment, such as declined transactions or billing discrepancies, please reach out to our customer support team as soon as possible. We are here to help resolve any payment-related problems efficiently.

  • Declined Payments: If your payment is declined, you will be notified at checkout. Please verify your payment details and try again, or contact your bank or payment provider for assistance.
  • Chargebacks: In the event of a chargeback (disputed transaction), we reserve the right to take legal action to recover the funds. A chargeback will result in the cancellation of your order and potential legal consequences for fraudulent claims.

9. Refunds and Cancellations

Refunds and cancellations will be processed in accordance with our Return and Refund Policy. Refunds will be issued to the original payment method used at the time of purchase. Please note:

  • Processing Time for Refunds: Refunds may take 5-10 business days to process, depending on your payment method.
  • Order Cancellations: If you wish to cancel an order, please contact us within 24 hours of placing the order. After this time, your order may already be processed and shipped, and cancellations may not be possible.

10. Changes to Payment Policy

We may update this Payments Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding our Payment Policy, or if you need assistance with payment-related issues, please contact our customer service team:

  • Email: support@mybathsupply.com
  • Phone: (800) 841-4984
  • Mailing Address:  30 S 15th St Ste 1550 #606874 Philadelphia PA 19102 

Last Updated: 11/24/2024