Shipping Policy
Thank you for shopping at My Bath Supply! We strive to provide the best possible service for our customers, ensuring that your high-quality items are delivered safely and promptly. Please read through our shipping policy below to understand our shipping process.
Order Processing Time: Once your order is placed, we aim to process it within 0-2 business days (excluding weekends and holidays). Please note that high-ticket items may require additional processing time due to their size, weight, and custom handling.
Shipping Methods & Delivery Times: We partner with top-tier carriers to offer reliable shipping services. Delivery times depend on the destination. You can expect to receive your order within 3-10 days of your purchase.
Please note that all delivery times are estimates, and we cannot guarantee exact delivery dates. Delays may occur due to weather, customs, or other unforeseen circumstances.
Shipping Rates: We have a flat shipping rate of $59.99. This simple pricing ensures you know your shipping cost upfront, providing a hassle-free checkout experience.
We also offer free shipping on orders over $300, depending on the value of your purchase and your shipping destination.
Shipping Locations: We currently ship to the United States. If your country is not listed, please contact our customer service team to confirm if we can fulfill your order.
Order shipped: Once shipped we will send you an email with tracking details. You can track your order status through the carrier’s website or via our customer portal.
Lost or Damaged Items: We take extra precautions to ensure your items are shipped securely. However, in the event that your order is lost or damaged during transit, please contact us within 7 days of receiving your tracking information. We will investigate the issue and resolve it as quickly as possible.
If an item is damaged upon arrival, please provide photos of the damage so we can assist with a replacement or refund.
Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for delays or issues arising from incorrect or incomplete shipping addresses. If you notice an error after placing the order, contact us immediately, and we will do our best to update it before the item is shipped.
Shipping Delays: While we aim to ship your orders promptly, certain factors may cause delays, such as:
High demand periods (e.g., holidays or sales)
Supply chain disruptions
Carrier delays
We will notify you of any significant delays, and we appreciate your patience.
Customer Service: If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us. Our customer service team is available to assist you with tracking information, delays, or any other inquiries at order@mybathsupply.com or (800) 841-4984.
Thank you for choosing My Bath Supply. We look forward to providing you with a seamless shopping experience and delivering your premium products with care!
